About

Malta will be hosting the 9th European Quality Conference on the 15th and 16th of May 2017. This high level event addresses policy makers, advisers and civil servants who are constantly looking for frontline information on the latest state of affairs in the field of improving public administrations.​​​​​​​​​​​​​​​​​​​

The central theme 

The common denominator that links all the practices in the parallel sessions creates the central theme of the 9QC: Joining forces and breaking silos towards a better performing, transparent and inclusive public administration. Regardless of the area of the improvement or innovation, the “condition sine qua non” for success was always the eagerness to learn and the drive to leave the zone of comfort of the unchanged with the objective to better serve society. More and more successful innovative practices show that working together with other organisations facilitates and supports this change in behaviour and guarantees mutual benefits. Outward orientation and working together become the critical success factors for progress in building an efficient and effective public administration.  Public organisations have to resist to the upcoming short-sightedness that relying on oneself is the best and only way forward to strengthening the performance of public sector organisations. Working together internally as well as externally stimulates organisations to use their strengths and overcome their weaknesses by looking to the partners’ practices and develop together innovative solutions. 

Sub-themes

  1. ​​​A Human Resource management for the public sector of the 21st century.
  2. Cooperative policy making and implementation as the condition for impact of the public sector on society.  
  3. Innovative service delivery to citizens and business to satisfy citizen/customers’ needs.
  4. Open and transparent government as solid foundation.

4 keynote speeches 
20 sessions 
36 case studies  

For further information please contact the 9QC Organising Team: 9qc@gov.mt


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Agenda

Spokesperson

 

Documents

Multimedia

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